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Free Shipping
Our Free Shipping policy will only apply to the standard shipping method. Any expedited shipping requests will be charged for the full price of shipping. If expedited shipping is needed, please include an email with your purchase information with requested shipping method and needed date of delivery.
Where will Enterprise be delivered?
Items ordered in Europe can only be delivered to individuals aged 18 or above with addresses in Europe. We don’t ship to Ireland. To transport to Gdynia, Port of Hamburg and other ports, please choose international transportation as your location instead of Europe.Standard delivery
- Up to 15 working daysfor delivery on in-stock items, subject to payment clearance.
- All orders placed after 4.00pm Monday to Friday will be processed the next working day.
- Orders placed over a weekend (Sat-Sun) will be processed the following Monday.
- Someone must be available to take receipt of the goods during this period. A signature will be required.
- Damaged parcels must be signed for as damaged. A claim may not be valid without the appropriate identification being made on the proof of delivery; all queries must be reported to Customer Service within 48 hours.
Express delivery
- 1-2 (working) day delivery on in-stock items.
- Order up to 4:00pm for Express Delivery, subject to payment clearance.
- All orders placed after 4.00pm Monday to Friday will be processed the next working day.
- Orders placed over a weekend (Sat-Sun) will be processed the following Monday.
- Someone must be available to take receipt of the goods on any of the 2 days the delivery may take place. A signature will be required.
- Damaged parcels must be signed for as damaged. A claim may not be valid without the appropriate identification being made on the proof of delivery; all queries must be reported to Customer Services within 48 hours.
How can I track my delivery?
If the tracking information is not available within the time frames outlined below, please contact our customer service team via email for help.
Registered airmail: The tracking information takes 5-7 working days from the time of shipment to update online. Please try to track your order after 7 business days to get your package status.
Express shipping: the tracking information is available within 1-3 working days after the package has been shipped out.